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Care Coordinator

Company: Coventry
Location: Tucson
Posted on: November 22, 2021

Job Description:

Company Overview The Enlyte Family of Businesses Mitchell - Genex - Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description This is onsite position, located in Downer's Grove, IL.

  • Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
  • Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
  • Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
  • Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
  • Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
  • May schedule field sales/service visits or escalate to partners as appropriate.
  • Handles requests for additional company materials.
  • Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems. Qualifications Education and Experience:
    • High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
    • Workers--- Comp or Healthcare experience a plus (preferred)
    • 1-2+ years of Call center experience. Health care environment preferred.
    • Prior sales/negotiating skills preferred, but not required Qualifications:
      • Critical Thinking --- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
      • Positive Attitude --- Finds the most effective and efficient way to complete tasks, regardless of obstacle, while continually offering support and comfort to injured worker, teammates, and clients
      • Flexibility/Adaptability --- Able to adapt to changing procedures, accept change and engage it
      • Active/Continuous Learner --- Recognizes own strengths and weaknesses and actively seeks skills, techniques, and methods to develop
      • Ability to multitask
      • Intermediate to Advance Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
      • Ability to work 10:30 AM --- 7:30 PM.
      • Ability to work in a fast paced work environment and multi-task.
      • Bilingual - Spanish helpful but not mandatory Benefits We---re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. -- The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. -- #LI-ALLEXIS

Keywords: Coventry, Tucson , Care Coordinator, Other , Tucson, Arizona

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