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Member Solutions Specialist I - Call Center

Company: Vantage West Credit Union
Location: Tucson
Posted on: November 23, 2021

Job Description:

Vantage West Credit UnionWe believe that everything starts with the experience that is created in a moment. When serving our 150,000+ members, we strive to create moments that are meaningful, impactful, and valuable. As one of Arizona's largest credit unions, we promote economic development by informing, advising, and supporting our members. We are here for more than just a job; we believe in the greater vision. We speak up, reach out, and share our knowledge in order to strengthen our communities and foster growth.As a Member Solutions Specialist at Vantage West,Your primary responsibility is to provide accurate, professional and prompt processing of Member requests via telephone. You will maintain knowledge on all related products, services and promotions to effectively create cross-sale opportunities based on Member needs. As a proud representative of Vantage West, you contribute to our culture of trust, teamwork, and proactivity while delivering remarkable results.You will be a great fit if...You can work independently and in a team environmentYou have active listening, organizational and time management skills to accurately and effectively service MembersYou can communicate clearly and effectivelyYou are customer service oriented with the ability to identify and meet Member needsYou can multitask in a fast-paced and changing environmentYou are skilled in navigating multiple screens and applications and able to adapt to new technologiesWhat else you'll need to succeedHigh School diploma or equivalentTwo (2) years of customer service experience (to include one (1) year of retail banking or call center experience)Ability to work at Call Center in Tucson and remotelyAvailability: Monday - Friday 7:50 am to 6:00 pm and rotational Saturdays 9:00am to 1:00pmSpanish speaking skills a plus but not requiredBenefits to working for Vantage West:We strive to maintain a culture where our employees are challenged, supported, and valued. Just as we reward our credit union members for their engagement, we reward our employees for fulfilling the Vantage West mission.Highly competitive benefits package, company matching 401k and great Credit Union membership perksGenerous PTO, paid holiday allowances, paid parental leave and tuition reimbursement opportunitiesCommunity Volunteer Program- 16 paid hours giving time to causes that allow our communities to thriveLimitless growth opportunities for ongoing learning, training and developmentWhat's next?If you're looking to make an impact at all levels and create meaningful change in our surrounding community, Vantage West is the place for you.Are you ready to apply?Visit our website your application to be reviewedYou may be asked to complete a digital interview prescreenUpon further review, you may be invited to a live virtual interview and will receive a comprehensive job description listing all responsibilities for this position. Please note that this post is intended to be a job advertisement and does not include a complete list of duties that this position may be expected to perform.Equal Opportunity EmployerSalary range is $15.00 - $19.10/hour. Job grade NE 7. Final salary dependent on candidate's experience and qualifications.

Keywords: Vantage West Credit Union, Tucson , Member Solutions Specialist I - Call Center, Other , Tucson, Arizona

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