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Customer Care Supervisor

Company: Mister Car Wash
Location: Tucson
Posted on: November 23, 2021

Job Description:

Overview:Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash company with over 350 car washes in 21 states!
We wash cars for the fun of it. We put our people first. We help turn jobs into careers.
We're currently seeking a Customer Care Supervisor to join our HQ team.
As a Customer Care Supervisor, you'll be responsible for valuing and inspiring a team of representatives through effective and consistent leadership, relationship building, rewards, and recognition. This position is based in Tucson at our HQ office and supports our centralized Customer Care function.
What you will do:

  • Develop and execute coaching plans based on employee needs with support of leadership team
  • Train, develop, and motivate your representatives to exceed set performance goals
  • Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance
  • Create and maintain a motivating and positive working environment
  • Utilize monitoring systems to effectively evaluate and impact performance
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides expertise service and customer service support to team members
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Conducts annual performance reviews for team members
  • Review and respond to complex issues and questions, ensure processes are compliant
  • Assigned additional tasks as needed
    How you will shine:
    • Energy and enthusiasm!
    • Excellent written and verbal communications skills
    • Dynamic personality with a focus on customer service and motivational skills
    • Superior organization/time management skills
    • Flexible scheduling to cover morning, evening, and weekend shift requirements
    • Demonstrated leadership experience is preferred
      What motivates our team:
      • Excellent Benefits including: medical, vision, dental, PTO, 401k, etc.
      • Career Progression with a high growth, publicly traded company
      • Employee Stock Purchase Plan (ESPP) offered after 6 months of employment
      • Modern office space in the heart of downtown Tucson
      • On-site Fitness Gym and Bike Share
      • Employee Game Room and Lounge
      • Free Unlimited Wash Club MembershipIt's your time to SHINE! Join the Mister Car Wash team today!
        Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-Verify system nationwide.

Keywords: Mister Car Wash, Tucson , Customer Care Supervisor, Other , Tucson, Arizona

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