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Patient Communications - Patient Communications Representative

Company: El Rio Community Health Center
Location: Tucson
Posted on: January 15, 2022

Job Description:

El Rio Patient Communication Representatives make a difference in our patients' health and wellness: Every Call, Every Contact, Every Patient, Every Day! Join Us!Career Advancement: YES!Excellent Benefits: YES! Casual Dress Code: YES! Potential to Work from Home: YES! The Patient Communications Representative participates in a culture that nurtures, recognizes, reinforces, and celebrates superior customer service. The incumbent responds to and resolves on the first call patient inquiries and issues by identifying the topic and type of assistance the caller needs, such as: appointment, eligibility, medical records, clinic consult, or referral. This includes accommodating the patient care needs by scheduling appointments with an El Rio provider, directing the patient to the appropriate level of care, processing messages for El Rio providers in NextGen EMR, researching referrals, taking patient complaints, and answering general questions about El Rio services and programs. In this role the Patient Communications Representative completes these job functions in support of clinical operations at a location assigned by management. EDUCATION:--- A High School Diploma or G.E.D. EXPERIENCE:--- A minimum of one (1) years' experience in healthcare related field, preferably in medical or dental appointment scheduling. Knowledge of medical and/or dental terminology. --- A minimum of one (1) years' customer service experience, preferably in a call setting environment CERTIFICATES, LICENSES, REGISTRATIONS:--- Preferred: Medical Assistant, Medical Office, or other healthcare certificate from an accredited school; or a degree from an accredited nursing program. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. Other details Job Family Clerk Pay Type Hourly Required Education High School Apply Now

Keywords: El Rio Community Health Center, Tucson , Patient Communications - Patient Communications Representative, Other , Tucson, Arizona

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