Service Coordinator
Company: BrightStar Care of Tucson/Sierra Vista
Location: Tucson
Posted on: May 15, 2022
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Job Description:
Job Description Position Responsibilities Summary: The
Scheduling Coordinator is responsible for scheduling of field staff
for companion and personal care cases, managing all touch-points
(field staff, care recipient and family caregiver), client care
standards, and ensuring the branch meets or exceeds inquiry
conversion goals. Other duties include payroll support, shared
hiring and termination responsibility with Branch Manager, Director
of Nursing and Agency Owner and new hire orientation. The
Scheduling Coordinator will also complete employee reviews with
input from the Director of Nursing with respect to CNAs and
non-certified in-home aides. At BrightStar Care we value each of
our employees and care about their wellbeing. We strive to provide
best-in-class benefits packages, including: Exclusive Employee
Discount and Gift Programs 401(k) with a company match Insurance:
Medical Dental Vision Short-Term Disability Limited/Discounted OR
Free Legal Services Limited/Discounted OR Free Financial Advice
Services Part of a team with RN Oversight Employee referral bonus
AAA Membership Enterprise Champion for Quality 6 YEARS RUNNING
Weekly pay w/ direct deposit National company with over 300
locations We promote from within Home Care Pulse Leader of
Experience 6 years in a row Joint Commission accredited Day to Day
responsibilities: Answer incoming calls from potential clients,
employees, national accounts and any other BrightStar Care of
Tucson/Sierra Vista inquires. Field calls as needed. Ensure ABS
mobile maintenance is updated as shifts are completed Interview and
hire field staff; will also be responsible for terminating field
staff when appropriate (i.e., initiate disciplinary actions) as
needed. Complete all staff employee reviews with input from Branch
Manager for CNAs, and in-home aide. First line of defense for all
client issues, schedule changes, etc. If not able to resolve client
issue, Scheduling Coordinator will escalate as appropriate
Understands and adheres to established agency policies and
procedures. Creates and maintains staff schedules. Provides
staffing for sick leave, vacation, long term leave. Schedules
client appointments/visits according to care plans and staff
availability. Enters scheduling data, creates schedules. Contacts
care providers and clients regarding day-to-day changes. Discerns
client services required as outlined in agreements, urgent requests
and care plans. Enters staff and client information into database.
Maintains client database (e.g. client admission, client hospital
admission and discharge). Performs general office duties including
but not limited to scanning documents, photocopies, files, shreds,
provides reception and telephone On Call rotation when needed Will
have to work hand in hand with HR to make sure credentials for all
staff are updated and to notify of additional caregiver needs.
Skills/Qualifications Requirements: Minimum of 2 years---
experience as Scheduling Coordinator and/or managing customer
service within a customer service- based business/office setting.
Knowledge of HIPAA and healthcare office regulations. Superior
customer service orientation Must be comfortable handling complex
scheduling demands and managing multiple duties and calls Good
computer skills (Internet and Word essential, Excel preferred).
Requires familiarity with standard concepts, practices, and
procedures within a particular field. Excellent phone voice ---
must be able to hear a smile Ability to gather data for routine
reports and correspondence as required by BrightStar guidelines as
well as the ability to respond professionally and appropriately on
behalf of BrightStar. Must be highly motivated, a self-starter and
capable of working autonomously with strong organization and
problem-solving skills. Requires the ability to prioritize,
complete work on time, be detail-oriented, exhibit a service
orientation to clients and be team player with a positive attitude.
Requires solid organizational skills, thoroughness and
multi-tasking. Requires good interpersonal skills and exhibit a
service orientation towards others. Must also demonstrate a sense
of understanding and urgency for priorities. Requires the ability
to appropriately troubleshoot and escalate where necessary. Valid
driver---s license; valid state required proof of auto
insurance.
Keywords: BrightStar Care of Tucson/Sierra Vista, Tucson , Service Coordinator, Other , Tucson, Arizona
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