Customer Care Specialist Business Development
Company: Chapman Volkswagen Tucson
Location: Tucson
Posted on: May 15, 2022
Job Description:
Job DescriptionChapman Automotive Group is one of the largest,
top performing automotive retailers across Arizona and Nevada. With
over 1900 employees regionally, our workforce is a significant
source of pride for our organization. Chapman has been family owned
and operated since 1966, and we value the reputation we have built
around our unique sales experience. Our rapid growth and resilient
culture has cultivated an amazing place to work. Happy employees
make happy customers, and we reward individuals who are committed,
tenacious, and motivated. We are looking for passionate, talented
professionals who want to be part of a fast-paced environment,
which embraces career advancement, collaboration, and superior
performance. Come join our team! Our compensation plan begins over
$17.00 per/hour plus available monthly bonuses. We also provide a
new hire signing bonus.We are seeking energetic individuals to join
our unique customer service business development team. We welcome
individuals with experience but are also willing to train our next
superstar! We have an in-house training team who is dedicated to
your success. In this role, you will be responsible for following
up with customers who are interested in a new/pre-owned vehicle.
Your focus will be setting up a time for them to come in and meet
with one of our internet sales managers. Job responsibilities
include, but are not limited to:
- Utilize CRM tracking system daily
- Respond quickly to internet, phone and live chat inquiries
using email, phone and texting in a professional manner
- Generate sales appointments by means of proactive outbound
prospecting and lead activity management
- Interact with customers to identify their individual needs and
opportunities for new/ used cars sales presentations
- Handle incoming phone leads
- Check email frequently and respond to inquiries in a timely
manner
- Follow up with leads that are not ready to make an appointment
or are a no-show
- Deliver inquiries/messages intended for other sales personnel
and departments promptly
- Work closely with the BDC Manager and other BDC sales personnel
to ensure sales lead opportunities are accounted for and
appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Attend product and sales training as requested by BDC
- Attend sales meetings
- Maintain a professional appearance
- Stay informed about new products, features, accessories, etc.,
and their benefits to customers Desired Skills, Qualifications, and
Experience:
- Team player attitude
- Enthusiastic personality
- Prompt and courteous
- At least one previous role in the customer service industry
preferred
- Must be available to work nights and weekends
- Must have strong typing skills
- Strong interpersonal skills, in-person and over the phone
- Eager to learn dealership best practices and advance customer
service skills
- Strong verbal and written communication skills a MUST
- Possess clean driving record and valid driver's license
- Willing to submit to a pre-employment background check and drug
screening Our rewarding cultureChapman's Culture provides a
foundation for team members to build a successful career through
camaraderie, innovation, growth, and employee engagement. At
Chapman you'll experience coworkers rooting for each other and
inspiring others to succeed. We foster a positive, supportive,
magnetic environment where our people want to come to work each and
every day. Our guiding principles create an incredible employee
experience, making our dynamic workforce happier. Our positive
experience is translated through the relationships we have with
each other, our customers, and every person we encounter. Our
attractive benefits packageWe take care of our people with industry
leading benefits which allows us - and you - to continue being
amazing! We offer medical, dental, company paid and voluntary life
insurance, onsite nurse practitioners, voluntary long-term and
short-term disability, retirement and financial planning resources,
holiday pay, paid time off, employee assistance program, training
and development, employee/family car discount programs, and company
contributions into 401(k).
Keywords: Chapman Volkswagen Tucson, Tucson , Customer Care Specialist Business Development, Other , Tucson, Arizona
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