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Professional Services Coordinator

Company: MANAGEMENT ONE LTD
Location: Tucson
Posted on: May 15, 2022

Job Description:

Job Description Job Summary Management One is the leading provider of merchandise planning and education to independent retailers. We are looking for a professional services coordinator to join our team, provide administrative support, assist in the managing and retention of M1 corporate clients, and be a key player in the evolution of the M1 Process, our set of procedures and standards for onboarding and servicing retail clients. The ideal candidate will be a collaborator, an excellent communicator, and have exceptional multitasking and organizational abilities. This is an exciting opportunity to help shape the development of a new department within an innovative, rapidly growing business, with multiple opportunities for future growth. Responsibilities Work cross-functionally and collaboratively with the Sales, Support, and Marketing teams to elevate and enhance the overall client experience. Build strong relationships with our corporate clients and external consultants. Ensure consistent delivery of the M1 Process to clients and external consultants; offer ideas on ways to improve. Assist the professional services team in the preparation and distribution of client and consulting agreements, scheduling corporate client calls, and with the overall client onboarding experience. Maintain the data input and hygiene of the customer relationship management system (CRM) HubSpot for all clients. Support the Professional Services Director in creating and implementing a schedule for client outreach and follow-up. Assist the training team in the development, preparation, and organization of all training materials ensuring all deadlines are met. Requirements Bachelor---s Degree or higher preferred. 1-3 years--- experience in the retail sector - retailer, wholesaler, or vendor to retailers - including at least a basic understanding of retail business models. A strong desire to learn and make a difference, along with the professional drive to meet deadlines in a virtual office environment. Excellent customer service and problem-solving skills. Ability to build strong relationships within the Management One community. Excellent organizational skills and attention to detail. Exceptional communication and interpersonal skills. Proficient skills in MS Office or G-Suite products including word processing, spreadsheets, and presentations; experience working within a CRM. Ability to be self-directed but also works well within a team environment. Embrace and embody Management One---s core values found on our website here: https://www.management -one.com/about-us Work Environment and Benefits: Dynamic, interactive, and collaborative virtual work environment. Flexible and unlimited vacation policy: We do not have quotas for sick days or paid vacation. The time you take off is based on the fulfillment of your responsibilities and duties. We treat each other as adults and respect each other---s ability to make good decisions. We do expect you to keep your company Google Calendar up to date, as a courtesy to others when scheduling meetings and time off. Advance notification is also appreciated when taking a vacation. Medical coverage when eligible with premiums paid 100% by employer 401K and profit sharing after 1 year based on open enrollment. About Management One: Management One is the leading provider of merchandise planning, business insights, and education to thousands of independent retailers around the world. The company leverages its ability to collect, process, and analyze retail data to build reliable growth and profitability plans for its customers. These plans are delivered through an unequaled global network of expert retail consultants. As a result, Management One helps create financial security for our clients, our affiliates, and our people. Learn more at www.management-one.com. WE ARE AN EQUAL OPPORTUNITY EMPLOYER, AND WE ENCOURAGE CANDIDATES FROM DIVERSE BACKGROUNDS TO APPLY.

Keywords: MANAGEMENT ONE LTD, Tucson , Professional Services Coordinator, Other , Tucson, Arizona

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