Call Center Representative
Company: VXI Global Solutions
Location: Tucson
Posted on: May 15, 2022
Job Description:
VXI is guided by our Values: Excellence, Integrity, Teamwork,
Agility and Inventiveness.VXI recruits excited, enthusiastic
applicants who are ready to be successful! We create a fun learning
environment with plenty of career growth opportunities. Work in an
environment where you can utilize your customer service skills and
experience to help customers each and every day. Your talents and
contributions will be rewarded. Come for the job, stay for the
career!OverviewA position that is focused on handling customer
interactions. You are responsible for addressing their concerns and
promote product and client loyalty. This is a highly competitive
and distinguished sales position. Earn base pay + incentives!*Youll
Receive*
Competitive salaryHealth Insurance
(Medical, Dental Vision)Fun Work EnvironmentFull-time Employment
(some part-time available)Abundant Advancement
Opportunities*Essential Duties & Responsibilities Include*
Resolving customer's concern, promote
product and client loyaltyFollow and comply with a prescribed work
flow/call flowUp-sell/Upgrade individual products and product
packages to existing customers, depending on the needEnsure that
incoming telephone calls are answered in a timely and professional
mannerInput a customer's modification/sale into a database while
ensuring accuracyOvercome objections from customers in order to
turn the call around and transition to a saleEnsuring primary
metrics are met through effortless customer experienceMaintaining
first call resolutionsTo keep and uphold integrity in handling
customer's account information in each and every call*Knowledge,
Skills and Abilities Youll Need to Succeed*
Professional comportment and
demeanorAbility to build rapport utilizing effective probing
questionsAbility to sell and overcome objectionsAbility to learn
product knowledge and sell the best solutionsOutstanding verbal
communication skillsKnowledge of computers and MS WindowsAbility to
navigate multiple screens/programsAbility to multi-taskAbility to
type 30 wpmAbility to follow direction and accept
coachingSelf-motivated and upbeatDesire to work in a team
environment achieving personal and team goalsAbility to work
flexible hours, including weekends and evenings as required*Other
Things We Look For*
Strong work ethicDesire to sell and
be of serviceSolid work historyMotivated by quality/integrityDesire
to excelMust be willing to consent to a background screen and drug
test upon offer of employment*Must Haves*
High School Diploma/GED (Associates
Degree preferred)1 Year Sales Experience (within a call center
environment preferred)Exemplary Attendance Records with Previous
Employers.*At this time we are not accepting walk in interviews.
Please contact our team to schedule your interview appointment.This
description portrays in general terms the type and level(s) of work
performed and is not intended to be all-inclusive, nor the specific
duties of any one incumbent. Management reserves the right to make
amendments to said job description at any time.
Keywords: VXI Global Solutions, Tucson , Call Center Representative, Other , Tucson, Arizona
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