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Call Center Representative

Company: VXI Global Solutions
Location: Tucson
Posted on: November 24, 2022

Job Description:

VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!OverviewA position that is focused on handling customer interactions. You are responsible for addressing their concerns and promote product and client loyalty. This is a highly competitive and distinguished sales position. Earn base pay + incentives!*Youll Receive*

Competitive salaryHealth Insurance (Medical, Dental Vision)Fun Work EnvironmentFull-time Employment (some part-time available)Abundant Advancement Opportunities*Essential Duties & Responsibilities Include*
Resolving customer's concern, promote product and client loyaltyFollow and comply with a prescribed work flow/call flowUp-sell/Upgrade individual products and product packages to existing customers, depending on the needEnsure that incoming telephone calls are answered in a timely and professional mannerInput a customer's modification/sale into a database while ensuring accuracyOvercome objections from customers in order to turn the call around and transition to a saleEnsuring primary metrics are met through effortless customer experienceMaintaining first call resolutionsTo keep and uphold integrity in handling customer's account information in each and every call*Knowledge, Skills and Abilities Youll Need to Succeed*
Professional comportment and demeanorAbility to build rapport utilizing effective probing questionsAbility to sell and overcome objectionsAbility to learn product knowledge and sell the best solutionsOutstanding verbal communication skillsKnowledge of computers and MS WindowsAbility to navigate multiple screens/programsAbility to multi-taskAbility to type 30 wpmAbility to follow direction and accept coachingSelf-motivated and upbeatDesire to work in a team environment achieving personal and team goalsAbility to work flexible hours, including weekends and evenings as required*Other Things We Look For*
Strong work ethicDesire to sell and be of serviceSolid work historyMotivated by quality/integrityDesire to excelMust be willing to consent to a background screen and drug test upon offer of employment*Must Haves*
High School Diploma/GED (Associates Degree preferred)1 Year Sales Experience (within a call center environment preferred)Exemplary Attendance Records with Previous Employers.*At this time we are not accepting walk in interviews. Please contact our team to schedule your interview appointment.This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

Job Industries
  • Customer Service

Keywords: VXI Global Solutions, Tucson , Call Center Representative, Other , Tucson, Arizona

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