Customer Service Representative

Company: Neighborly Local Operations
Location: Tucson
Posted on: November 25, 2022

Job Description:

At Mr. Rooter, we love what we do, and we believe in it. It is not just plumbing for us, but a philosophy applied to every area of our lives--it's just the plumbing that has made us famous!

A Customer Service Representative (CSR)/ Dispatcher is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, booking appointments, addressing customers' questions about products and services, and processing payments or returns,, as well as making follow up calls with customers.

*Specific Responsibilities: *

- Receive incoming calls in a professional and courteous manner, answering questions and serving as first point of contact

- Prioritize and coordinate the scheduling of services

- Coordinate delays in schedule with customers and service technicians

*Job Requirements: *

- 1-2 years customer service experience

- Strong written and verbal communication skills

- Detail-oriented with strong data entry skills/Microsoft Office skills

- Positive Attitude

- Team player who can work independently

- Ability to work early morning shifts, evenings and weekends as needed

*Benefits: *
We offer a great place to work with-

* Advancement opportunities
* Paid time off
* Medical, Dental, Vision
* Employee Equity Plan
* Employer paid Life Insurance and Short Term Disability
* 401(k) match

Neighborly - is the world's largest home services franchisor, focused on repairing, maintaining, and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across multiple service categories at Neighborly.com in the United States and Neighbourly.ca in Canada. More information about the company, and its franchise concepts, is available at Neighborlybrands.com and www.nbly.co.uk.

Neighborly - is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association (DFV) and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named to the 2019 Inc. 5000 most successful privately-owned companies in America.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Overtime
* Weekend availability

Ability to commute/relocate:
* Tucson, AZ 85714: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Experience:
* Customer service: 1 year (Required)

Work Location: One location%58047475%

Keywords: Neighborly Local Operations, Tucson , Customer Service Representative, Other , Tucson, Arizona