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Front Desk Clerk

Company: Desert Sky Spine and Sports Medicine
Location: Tucson
Posted on: November 26, 2022

Job Description:

Provide exceptional customer service to our patients. Building and maintaining positive working relationships with referring provider offices and insurance companies.

* Reviews upcoming provider schedules & ensure that all patients have the correct paperwork for their upcoming visit.
* Check In/Out patients, collect co-pays & past due balances.
* Update patient demographic & insurance information as needed.
* Balance cash drawer at the end of each day & reconcile payments.
* Consistently work in a positive and cooperative manner with fellow team members.
* Demonstrate flexibility to perform duties wherever volume deems it necessary.
* Comply with applicable HIPAA regulations.
* Maintain patient confidentiality as defined by state, federal and company regulations
* Other job related duties as assigned.
Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to position.

Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.

Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Managing Work and Time/Project Management: Effectively managing one's time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities and resource availability. Effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.

Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Attendance: Accurately record arrival/departure times and hours worked. Consistently report to work on time and return from breaks promptly. Adhere to the established attendance policy. Contact supervisor appropriately when absent or tardy.

Appearance: Maintain personal grooming and hygiene and set an example for the department. Conform to dress code for appropriate business attire to include conservative, modest styles, and moderation in makeup, perfume/cologne, jewelry, hairstyle and fingernails. Present professional image in dress, demeanor, and style of communication.

Required Qualifications:
* High School Diploma or GED Equivalent
* Customer Service
* Medical Terminology preferred
Preferred Experience/Qualifications:
* 1 year Medical Office experience preferred
* Knowledge of insurance carriers, authorization & referral process
* Basic knowledge of pain management procedures
Physical Requirements and Working Conditions:

This is largely a sedentary role and during an 8-hour day will typically spend 80% or more sitting for continuous periods of time, viewing a PC monitor, and utilizing a computer keyboard.

Job Type: Full-time

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday

* High school or equivalent (Preferred)

* Medical terminology: 1 year (Preferred)
* Customer service: 1 year (Required)
* Computer skills: 1 year (Required)

* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: Desert Sky Spine and Sports Medicine, Tucson , Front Desk Clerk, Other , Tucson, Arizona

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