Guest Services Representative
Company: Air Combat Command
Location: Tucson
Posted on: January 25, 2023
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Job Description:
Summary About the position: This position will be assigned to
the Davis Monthan AFB, Heritage Inn. This position is Flexible
meaning it guarantee's no hours but comes with the eligibility of
working up to 40. Responsibilities Duties and Responsibilities:
Receives and confirms room reservations by letter, telephone,
email, or personal contact. Registers and assigns rooms to guests,
makes and issues room keys, and may escort guests to rooms as
needed. Ensures that only authorized patrons use
government-sponsored quarters. Calculates and posts charges to
patrons' accounts and balances totals with control records. Accepts
payment, makes change, and presents departing guest's checkout
statements. Prepares and safeguards cash receipts, prepares daily
cashier's report, daily activity report, and may prepare
consolidated daily activity report. Maintains current checkout
list. Maintains and sells sundry sales items to patrons. Maintains
a professional appearance and demeanor at all times. Ensures
required information is received from guest and entered into guest
folio. Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated. Records and
notifies appropriate person/organization of maintenance problems
reported by guests. Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines
nightly. Maintains the lost and found program. Ensures that
customer service is the first priority. Performs other related
duties as assigned. If interested in applying for this position,
you may preview the online application:
https://apply.usastaffing.gov/ViewQuestionnaire/11804318
Requirements Conditions of Employment Qualifications Who May Apply:
Open to everyone. Applicants will be categorized by preference(s)
and/or priority consideration eligibilities. An applicant's
eligibility will be determined based on eligibility claimed in the
questionnaire and proof of eligibility MUST be provided with
application by the closing date, 06/09/2023 Business Based Action,
Military Spouse Preference, Outside Applicant Veteran,
Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In
order to qualify, you must meet the experience requirements
described below. Experience refers to paid and unpaid experience,
including volunteer work done through National Service programs
(e.g., Peace Corps, AmeriCorps) and other organizations (e.g.,
professional; philanthropic; religious; spiritual; community;
student; social). You will receive credit for all qualifying
experience, including volunteer experience. Your resume must
clearly describe your relevant experience; if the position allows
for qualifying based on education, your transcripts will be
required as part of your application. Qualifying Experience:
Experience in general clerical or cashier work of any kind in which
the applicant has demonstrated ability to perform satisfactorily in
handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common
arithmetic problems, and to make change when receiving payment from
customers. Ability to read, speak, and write English. Must meet
state and legal age requirement for sale of alcoholic beverages.
Education Some federal jobs allow you to substitute your education
for the required experience in order to qualify. This position does
not allow for education substitution. FOREIGN EDUCATION: Education
completed in foreign colleges or universities may be used to meet
the requirements. You must show proof the education credentials
have been deemed to be at least equivalent to that gained in
conventional U.S. education program. It is your responsibility to
provide such evidence when applying. Additional Information
Information on COVID-19 vaccination requirements may be found at:
https://www.saferfederalworkforce.gov/faq/vaccinations/. Individual
must fully meet qualification/eligibility/background requirements
for this position. Male applicants born after December 31, 1959
must be registered for Selective Service. Direct deposit is
required. Satisfactorily complete an employment verification
(E-Verify) check. A probationary period may be required.
Pre-employment requirements must be satisfactorily met prior to
Entrance on Duty (EOD). Payment of Permanent Change of Station
(PCS) costs is not authorized, based on a determination that a PCS
move is not in the Government's interest. Multiple positions may be
filled from this job opportunity announcement. And additional
selections may also be made from this job opportunity announcement.
Selection(s) are subject to restrictions resulting from hiring
preferences and priority consideration eligible. This is a
Nonappropriated Fund (NAF) position carrying out Morale, Welfare
and Recreation (MWR) activities for the Air Force and Space
Force.
Keywords: Air Combat Command, Tucson , Guest Services Representative, Other , Tucson, Arizona
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