Account Support Representative

Company: Volt Workforce Solutions
Location: Tucson
Posted on: March 19, 2023

Job Description:

Volt is actively seeking an organized and collaborative Account Support Representative to help our clients' company grow by acting as the channel for conveying accurate information. The account support representative needs to have good communication skills and keen listening abilities. It is imperative for an account support representative to understand the client's needs and to provide them with the support they require to establish trust and confidence.

Job Description
This is an onsite position, located in Tucson, AZ
Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
May schedule field sales/service visits or escalate to partners as appropriate.
Handles requests for additional company materials.
Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Qualifications
High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
Workers' Comp or Healthcare experience a plus (preferred)
1-2+ years of Call center experience. Health care environment preferred.
Ability to multitask.
Ability to work in a fast-paced work environment and multi-task.
Intermediate to Advance Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
Availability to work 6:00am - 7:00pm shift ranges between

Skills:
Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Positive Attitude - Finds the most effective and efficient way to complete tasks, regardless of obstacle, while continually offering support and comfort to injured worker, teammates, and clients Flexibility/Adaptability - Able to adapt to changing procedures, accept change and engage it.
Active/Continuous Learner - Recognizes own strengths and weaknesses and actively seeks skills, techniques, and methods to develop.

Volt is an Equal Opportunity Employer
Pay is 18.00 - 20.00 per%1120860% %%sales%%

Keywords: Volt Workforce Solutions, Tucson , Account Support Representative, Other , Tucson, Arizona