Account Support Representative
Company: Volt Workforce Solutions
Location: Tucson
Posted on: March 19, 2023
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Job Description:
Volt is actively seeking an organized and collaborative Account
Support Representative to help our clients' company grow by acting
as the channel for conveying accurate information. The account
support representative needs to have good communication skills and
keen listening abilities. It is imperative for an account support
representative to understand the client's needs and to provide them
with the support they require to establish trust and
confidence.
Job Description
This is an onsite position, located in Tucson, AZ
Interacts directly with customers, sales and/or service
representatives to handle a variety of inbound and outbound
post-sales service functions.
Receives customer and internal partner requests and works
independently and/or collaborates with other teams to service these
requests, follow-up or escalate appropriately.
Prepares/retrieves documentation related to customer account,
product, and service inquiries/issues.
Updates databases with documentation related to customer
interactions and steps taken to serve customer needs.
Ensures account information is accurate by keeping it updated,
filing/managing customer documentation/forms.
May schedule field sales/service visits or escalate to partners as
appropriate.
Handles requests for additional company materials.
Maintains records of customer contact and follow-up and resolves
customer billing, payment and credit problems.
Qualifications
High School Diploma or Associate Degree in Business Administration
or Health Management, Medical Administration.
Workers' Comp or Healthcare experience a plus (preferred)
1-2+ years of Call center experience. Health care environment
preferred.
Ability to multitask.
Ability to work in a fast-paced work environment and
multi-task.
Intermediate to Advance Microsoft Office Suite knowledge (Word,
Excel, Outlook, PowerPoint).
Availability to work 6:00am - 7:00pm shift ranges between
Skills:
Critical Thinking - Uses logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions, or
approaches to problems.
Positive Attitude - Finds the most effective and efficient way to
complete tasks, regardless of obstacle, while continually offering
support and comfort to injured worker, teammates, and clients
Flexibility/Adaptability - Able to adapt to changing procedures,
accept change and engage it.
Active/Continuous Learner - Recognizes own strengths and weaknesses
and actively seeks skills, techniques, and methods to develop.
Volt is an Equal Opportunity Employer
Pay is 18.00 - 20.00 per%1120860% %%sales%%
Keywords: Volt Workforce Solutions, Tucson , Account Support Representative, Other , Tucson, Arizona
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