Bilingual Call Center Representative
Company: VXI Global Solutions
Location: Vail
Posted on: March 19, 2023
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Job Description:
VXI is guided by our Values: Excellence, Integrity, Teamwork,
Agility and Inventiveness. Make someone happy. We arent just a
contact center; we are heroes that save the day! When our customers
need us, were there! Your desire to help, along with your polished
customer service and communication skills, are what will make our
customers raving fans. If youve got open availability, a winning
attitude, and great customer care experience with English and
Spanish bilingual customers, we want to talk to you! Job Summary
Provide customer support to consumers via telephone. Handle
customer inquiries and resolve simple and basic support issues,
such as balance/benefit inquires, card replacements, general use
questions andPIN queries. General Duties & Responsibilities
Provides customer support by phone, to consumers. Serves as primary
contact for inbound customer issues. Processes a high volume of
consumer inquiries and services and resolves a targeted percentage
of those inquiries. Troubleshoots customer problems identifies the
root cause of the problem and uses tool and resources appropriately
to determine how to resolve customer problems. When unable to
resolve problems in a reasonable amount of time, will escalate to
the appropriate resource. Tracks and documents inbound support
requests and ensure proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to
schedule and average handle time. Other related duties assigned as
needed. Requirements High school diploma or GED Must be able to
pass a background check and drug screen. Well review 10-year
history Must be flexible for shifts between 5am -8pm (You will have
a set shift schedule) Full-Time position up to 40 hours per week.
Exemplary Attendance Records with Previous Employers. Excellent
typing skills -25 wpm. General Knowledge, Skills & Abilities
Knowledge of the companys products, services, and business
operations to enable resolution of customer inquiries Excellent
customer service skills that build high levels of customer
satisfaction Excellent verbal and written communication skills both
English and Spanish Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing
with others Ability to work both independently and in a team
environment Youll Receive Competitive Salary (Base wage + Weekly
Bonus) Health Insurance (Medical, Dental, Vision) 401k options
Lucrative Employee Referral Program Discounted Cell Phone Plan PTO
Fun Work Environment Abundant Advancement Opportunities Required
Preferred Job Industries
Keywords: VXI Global Solutions, Tucson , Bilingual Call Center Representative, Other , Vail, Arizona
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