Relationship Banker I - Broadway

Company: Vantage West Credit Union
Location: Tucson
Posted on: May 24, 2023

Job Description:

DescriptionGENERAL SUMMARY:
Responsible for providing accurate, professional and prompt Member service while performing a variety of financial transactions. Maintains knowledge on all related products, services, and promotions to effectively create cross-sale opportunities based on member needs.
This role is eligible for a language stipend of $200/monthly after 90 days of employment
QUALIFICATIONS:
Minimum Education & Experience Requirements:

• 
  
• High School diploma or equivalent
  
• 2 years customer service, sales and/or retail banking experience
  
  
  
  Minimum Knowledge and Skill Requirements:
  
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  • Excellent attention to detail and sound judgement
    
  • Ability to work in a fast-paced, goal-oriented environment
    
  • Must be an effective team player, cooperative, flexible and dependable
    
  • Ability to communicate clearly and effectively
    
  • Knowledge of credit union products and services
    
  • Must be customer service oriented with the ability to identify and meet member needs
    
  • Must possess basic math and computer skills
    
    
    
    COMPETENCIES:
    
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    • Customer Focus
      
    • Composure
      
    • Approachability
      
    • Drive for Results
      
    • Decision Quality
      
    • Self-Development
      
    • 
      Perseverance
      
      
      WORKING CONDITIONS/ENVIRONMENT:
      This job requires the employee to sit or stand for extended periods of time. Infrequent lifting up to 25 lbs.
      
      OTHER REQUIREMENTS:
      Must comply with all aspects of the Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS).
      
      MAJOR ACCOUNTABILITIES AND TASKS:
      
      
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      Processes a variety of transactions promptly, accurately and efficiently. This includes deposits, transfers, withdrawals, opening and/or maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements.
      
      
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      Manage lobby traffic by determining Members' needs, signing Members in to meet with branch staff and managing wait time.
      
      
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      Builds, develops and maintains relationships with members to ensure a positive member experience.
      
      
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      Determines Member's financial needs and recommends appropriate products and services. Educates Member on the various products and services available including online and mobile banking. Creates cross-selling opportunities in order to meet branch and individual sales goals.
      
      
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      Resolves Members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance.
      
      
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      Maintains an up-to-date and comprehensive knowledge on all credit union products, services, promotions, policies, procedures, rules and regulations.
      
      
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      Maintains cash drawer and meets balancing requirements.
      
      
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      Performs other duties as assigned.
      
      
      
      Salary range is $18.00 - $20.05/hr. Final salary is dependent on a candidate's experience and qualifications.
      Equal Opportunity Employer Veterans Disabled
      
      
      

Keywords: Vantage West Credit Union, Tucson , Relationship Banker I - Broadway, Other , Tucson, Arizona