Lead Pool Attendant - Hilton Tucson El Conquistador
Company: Prism Hospitality, LP
Location: Tucson
Posted on: May 25, 2023
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Job Description:
To oversee the Recreation Dept. which includes Kids Club, Resort
Activities & Pool area. To consult with guests in coordinating
services toward their needs in an efficient courteous and
professional manner. Support and lead all programming staff in all
issues relating to guest satisfaction, proper technical procedures
and general knowledge of all facts of the resort.
Primary Responsibilities:
---Plan, prepare, lead and conduct activities for children and
adults
---Oversee attendants as they conduct activities, work as pool
attendants
---Keeping work areas clean and organized.
---Being able to instruct guests on resort activities and facility
locations.
---Support director in activities for convention groups when
assigned.
---Take reservations for activities.
---Communicates with conference planning, engineering, banquets,
set-up, grounds, sales, accounting, human resources, front office
and all other departments as it pertains to the functions of the
activities department.
---Proficiency with computer scheduling with the ability to mentor
and train in this area.
---In-depth knowledge of all recreational services including
trends, etc.
---Continuous awareness of satisfying guests. The ability to mentor
others in the areas of empowerment and problem resolution.
---Assist in finding the ultimate cause for guest problems and
institute change.
---Informing management of ways to improve: Overall operation of
recreational activities and resort, Working conditions and Comfort
of our guests.
---General knowledge of all facets of the resort.
---Be involved in planning and implementing activities within the
resort - to include children's programs, adult activities, special
or holiday events, corporate events and general recreation.
---Supervising activities staff, ensuring all necessary duties are
taking place.
---Be involved in planning and implementing activities within the
resort - to include children's programs, adult activities, special
or holiday events, corporate events and general recreation.
---Supervising activities staff, ensuring all necessary duties are
taking place.
---Instituting training methods and techniques on a regular basis
to staff.
---Responsible for scheduling staff.
---Provides a professional image at all times through appearance
and dress.
---Follows company policies and procedures.
Physical/Cognitive Activities:
Recreation Supervisor
This description of physical and mental activities is not intended
to describe essential job functions. Rather, its purpose is to give
the job applicant a feel for the physical and mental activities of
the job to the end that an applicant with a disability can
determine whether he or she will be able to do this job either with
or without accommodations.
The major responsibility in this position is to manage the
functional areas of Recreation, which includes Kids Club & Pool
areas. Therefore a significant portion of the workday is spent
moving about, speaking and listening, usually while standing
up.
The vast majority of time is spent moving about while communicating
with staff or guests. Close supervision and interaction with staff
and guests is essential in this position to ensure guest
satisfaction. A significant portion of time is spent using the
hotel's computer system for reservations, scheduling or other guest
related services.
Lifting or carrying approximately 50 lbs. can occur at times, but
not often. A small portion of time is spent sitting down and some
of this time is spent completing departmental paper work, such as
schedule or ordering office supplies. Reading and writing abilities
are used often in reviewing and compiling departmental records or
guest registration and reservation information.
Since the employee in this position oversees several subordinates,
a vast amount of time is spent utilizing problem solving,
reasoning, motivating and training abilities.
Organizational Structure:
---Reports to: Director of Activities & Adventure
---Subordinates: Pool Attendant
Skills & Requirements Qualifications
Keywords: Prism Hospitality, LP, Tucson , Lead Pool Attendant - Hilton Tucson El Conquistador, Other , Tucson, Arizona
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