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Library Services Associate III

Company: University of Arizona
Location: Tucson
Posted on: May 28, 2023

Job Description:

Library Services Associate III

Posting Number

Access & Information Services

Department Website Link

Main Campus

Tucson, AZ USA

Position Highlights

The Library Services Associate III supports the technology lending program and supports the room reservation request queue, including communicating with customers to determine the best space for their session or event, booking events in our room reservation system LibCal, and working with stakeholders from multiple library departments to update policies and procedures as needed. They provide courteous customer service, information, reference and technology assistance.Additionally, the incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes and provides analysis support of a wide variety of data to management and makes recommendations for improvements.

Access and Information Services staff operate in an environment where department members work evenings and weekends for the purpose of supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries.This position may be requested to make other schedule adjustments to assist with service coverage.You will be responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments.As customers' needs change, the assignments, work and hours may change. You will also be responsible for performing leadership functions such as serving on department and library-wide committees, participating in decision making, and appropriately communicating with relevant stakeholders. Visit the University Libraries website to learn more about us.

Work Schedule: Sunday - Thursday, 1pm - 10pm. Summer hours are Sunday 9:30am - 6:30pm; Monday - Thursday, 10:30am - 7:30pm. (Summer schedule begins the day after Spring Commencement and ends when Fall semester beings).

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities


  • Supports the LibCal room reservationsoftware, including daily management and vendor relations. Works with internaland external stakeholders to manage spaces, and troubleshoot system errors.
  • Supports the management of the roomreservation request queue, including communicating with customers to determinethe best space for their session or event, booking events in LibCal, andanalyzing data.
  • Supports equipment lending services lead,including training and coordination of issues at multiple libraries acrosscampus. This includes inventory, bookings, storage, and security control;initial response to routine problems; damage assessment; liaison with library IT; assessmentand benchmarking for policy/procedure changes; and provide software and technologysupport and training for library staff, student employees and librarycustomers.
  • Supports investigation and acquisition of cutting-edgehardware, software, and maker technology.
  • Oversees multiple AIS service sites: Provides customerswith reference, technology, and circulation assistance. Provides leadershipincluding solving problems and making non-routine decisions. Ensures safety oflibrary customers, employees, and security of library materials through applicationof library and University policies and procedures.
  • Responsible for opening thelibrary several days per week.
  • Monitors AskUs email reference queue, responding toreference and other customer questions on the weekends.
  • Makes schedule adjustments as needed to assist withservice coverage for extended finals hours, for opening throughout the week,and to assist with closing on Saturdays and Sundays as needed.
  • Supports the ongoing collection, management and analysisof departmental and library use and needs assessment data including datarequired for departmental and library projects and strategic planning.
  • Supports the library in its mission and vision inproviding excellent customer service, and by serving on library-wide projects,and by improving student awareness of the suite of services and resourcesoffered by the library through participation in campus public programming, studenteducation and success events.
  • Facilitates meetings, makes presentations asneeded, and participates in data-based decision making.
  • The UA Libraries support the UA's diversity andinclusiveness strategic initiatives designed to create an inclusive environmentfor all faculty, staff, and students.The candidate is expected tosupport diversity and inclusiveness efforts in the department and library.
  • Other duties as assigned.
    • Ability to communicate with internal and externalcustomers with a high degree of professionalism.
    • Abilityto create training documentation.
    • Skill in the application of leadership skills, including evidence ofexcellent initiative, organizational and time management skills; evidence ofthe use of good judgment and solid analytical and problem-solving skills withability to work autonomously with minimal supervision.
    • Computer/digital fluency (hardware/software). This includes basicworking knowledge of selection, installation, maintenance, troubleshooting, andsupporting computers and associated peripheral hardware.
    • Ability to monitor trends andlearn to use physical and virtual maker technology such as 3D printers/scannersand virtual reality.
    • Customer service skills, including the ability to work with diverse people andserve a diverse population, as well as taking a proactive approach to meetingcustomer need, coordinating with peers in order to effectively meet customerneed, and initiating effective interventions that result in customersatisfaction.
    • Ability to prioritize tasks and respond positively to unanticipated changeswhile exhibiting follow through and flexibility under demanding circumstances.This involves the ability to work proactively and constructively to identify,define and solve problems with customers and colleagues within the unit andlibrary-wide.
    • Abilityto use Microsoft Outlook and Office Suite (current version) as well asfamiliarity with library technology, including demonstrated skills introubleshooting hardware, software, and equipment.
    • Understandingof the research and references process as well as a broad understanding ofvarious types of reference sources (e.g., library catalog, indexes, web-scalediscovery services, search engines, virtual and print resources) and theirappropriate uses, including understanding the differences between primary andsecondary resources.
    • Abilityto support the deliveryand assessment of training materials, train groups and individuals whoselearning styles, levels of academic preparedness, and backgrounds vary greatlyin effective use of library resources and research tools as well as evaluating individuals based on established work expectations.
    • Knowledgeof advanced data collection and information research methods, including theknowledge of specialized data analysis software (e.g., LibAnalytics, Excel, andQualtrics). Skill in facilitating meetings and delivering presentations.
    • Excellentinterpersonal and communication skills, both written and verbal.
    • Abilityto work in a highly collaborative and inclusive environment, one that valuesand leverages the benefits of diverse perspectives.
    • Positiveattitude and strong demonstration of Our Values: Collaboration, ContinuousLearning, Diversity, Innovation, and Integrity.

      Minimum Qualifications
      • Bachelor's degree orequivalent advanced learning attained through professional level experience.
      • Minimum of 1 yearof related work experience or equivalent combination of education and workexperience required.

        Preferred Qualifications
        • Experience with LibApps suite of software (LibCal, LibAnswers, LibGuides, etc.).
        • Experience gathering and analyzing internal and external data (both qualitative and quantitative).
        • Experience providing reference services (in-person and virtual), using the reference interview process to determine customer need in an academic, research or large public library.
        • Experience searching integrated Library Services Platform and record interpretation. (e.g., Ex Libris).
        • Experience using course management systems (e.g., Desire2Learn).
        • Experience professionally representing an organization, including events.
        • Experience with process improvement, cost and systems analysis, and project management.
        • Experience with issues pertaining to circulation and library code of conduct procedures.


          Full Time/Part Time
          Full Time

          Number of Hours Worked per Week

          Job FTE

          Work Calendar

          Job Category

          Benefits Eligible
          Yes - Full Benefits

          Rate of Pay
          $18.75 - $21.90

          Compensation Type
          hourly rate


          Career Stream and Level

          Job Family
          Library Services

          Job Function

          Type of criminal background check required:
          Name-based criminal background check (non-security sensitive)

          Number of Vacancies

          Target Hire Date

          Expected End Date

          Contact Information for Candidates
          Armando Cruz - armandocruz@arizona.edu

          Open Date

          Open Until Filled

          Documents Needed to Apply
          Resume and Cover Letter

          Special Instructions to Applicant
          This posting will remain open until filled. To ensure your application is considered, please submit your application materials by the first review date of April 21, 2023.

          Diversity Statement
          At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Keywords: University of Arizona, Tucson , Library Services Associate III, Other , Tucson, Arizona

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