Help Desk

Company: Adjuvant
Location: Tucson
Posted on: September 19, 2023

Job Description:

Adjuvant is looking for applicants to provide basic computer systems administration and financial systems application administration for several ACC bases. This position is for Davis Monthan AFB.

Essential Functions:

Provide computer operations support, LAN component and PC installation, network configuration and troubleshooting

Provide Desktop Support

Support includes the administration and maintenance of workstations, monitors, printers, scanners, and various other standard peripherals

Perform installations, configurations, and maintenance of workstations in accordance with AFNETOPS and local Communications Unit guidance. Configurations will generally include the installation of the Standard Desktop Configuration (SDC) or the Federal Desktop Computer Configuration (FDCC)

Perform the application of patch updates, and configuration changes as well as compliance reporting of the updates/changes as prescribed by the Air Force Communication guidance/governance

Serve as the Comptroller Unit's Information Technology Equipment Custodian (ITEC) Manager. Work will include maintaining inventory control over all accountable ITEC items, reporting and maintaining inventory

Serve as focal point for identifying and reporting all network issues or outages to the respective network helpdesk for resolution and monitoring the ticket for outcome.

Provide one-on-one Microsoft Office and Microsoft Windows operating system training as questions arise

Provide specific hardware and software acquisition recommendations to management based on analysis of Comptroller IT needs, requirements, and existing resources. This work includes keeping management apprised of the current state of Unit IT equipment and associated tech refresh requirements

Maintain an inventory of printer consumables (cartridges, fusers, etc.), retaining all Unit print devices in working order to include toner replacement as necessary. Verify current warranty and initiate technical support service calls. Identifying printer hardware and printer consumable items required for purchase to the Unit resource advisor for Government purchase

Serve as the Comptroller Unit's Air Force Portal content administrator. This consists of posting images and update text based content

Serves as the technical point of contact for application installation/maintenance of multiple financial applications. This does NOT include performing as the functional point of contact for the application

Work includes the installation, maintenance, upgrades, and troubleshooting of the following financial applications on the client stations:
Automated Business Services System (ABSS)

Automated Funds Management (AFM)

Centralized Disbursing Software (CDS)

Commanders Resource Integrated System (CRIS)

Defense Enterprise Accounting and Management System (DEAMS)

Defense Joint Military Payroll System (DJMS)

Defense MilPay Office (DMO)

Defense Travel System (DTS)

Enterprise Output Manager (EOM)

Financial Management Suite (FM Suite)

Integrated Accounts Payable System (IAPS)

Job Order Cost Accounting System (JOCAS)

Leave Web

Review and update an extensive continuity book for the financial management systems on a quarterly basis to be shared with other employees supporting similar organizations at various ACC bases

Provide telephonic support to other ACC bases on the financial management systems as needed

Unpack, inspect, and test incoming computer hardware to ensure that all parts have been received and are in satisfactory condition

Manage the operability of Comptroller Squadron telecommunications to include blackberries, conference room projection equipment and VTC systems, and any Government issued cellular telephones and PDA devices

Requirements:

Strong written and verbal communication skills utilized in supporting non-technical and technical customers, varying levels of management, and peers on other teams

Strong Desktop Technical Skills

8570 Certification CompTIA A+, OR CompTIA Network + OR CompTIA Sec+ OR CE, or SSCP

A minimum of one year experience in client experience and application installation, maintenance, and upgrades

Active Secret Security clearance or Inactive Security Clearance falling with two year window from debrief from last usage of clearance or an active Interim Clearance



Strong Preferences:

Prior experience supporting the US Air Force or US Military bringing knowledge of military protocols

Knowledge of Air Force Information Technology (IT) equipment accountability program (ITEC), wireless devices, and all applicable peripherals

Knowledge of Air Force and Department of Defense (DoD) financial systems and their application environment



Physical Conditions:

During moves, employees will be required to lift up to 40lbs to move equipment. Equipment movement will also use dollies and carts to move computers and peripherals but candidate must be able to lift up to 35 pounds from floor to desktop height.

While troubleshooting issues or installing equipment, employees may have to crawl in small spaces or under desks

No Travel
Work is On-site



*Adjuvant Consulting, Inc. is an equal opportunity employer

Keywords: Adjuvant, Tucson , Help Desk, Other , Tucson, Arizona