Customer Care Coach
Company: VirtualVocations
Location: Tucson
Posted on: September 1, 2024
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Job Description:
A company is looking for a Customer Care Representative
II/Coach.
Key Responsibilities:
Answer inquiries from CCRI Representatives regarding general
product and operational questions
Act as first line of escalation to ensure customer challenges are
resolved satisfactorily
Assist as training support for new hire representatives
Required Qualifications:
One or more years of customer contact handling utilizing both
written and verbal communication, assisting front line reps
preferred
Proficiency with technology and its function as a resource for
solving problems
A demonstrated track record of meeting KPI's, Metrics and Goals
A working knowledge of Microsoft Office
The ability to work any assigned shift within Customer Care's hours
of operation
Keywords: VirtualVocations, Tucson , Customer Care Coach, Other , Tucson, Arizona
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