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Call Center Representative

Company: American Red Cross
Location: Tucson
Posted on: September 16, 2018

Job Description:

Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want your talents to have an impact in your community, across the country, and around the world? If your answer is "yes", then we invite you to become a Call Center Representative for the American Red Cross! Responsibilities: 1.--Contact blood donors by telephone using a dialer system to recruit for blood donation.-- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2.--Schedule appointments while providing positive service experience to maximize donor show rates. 3.--Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4.--Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5.--Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6.--Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7.--May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8.--Respond to or transfer inbound calls to the appropriate party. 9.--Perform other related duties as assigned. 10.--May coordinate support of community and business donor groups to assure a positive image of the ARCBS. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Qualifications: High school diploma or equivalent required.-- Minimum one year of telemarketing, customer service or call center experience is required.----Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required.-- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required. Apply now!-- Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: American Red Cross, Tucson , Call Center Representative, Other , Tucson, Arizona

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