TucsonAZRecruiter
the smart solution for Tucson jobs

Call Center Representative

Company: Alorica
Location: Tucson
Posted on: December 9, 2018

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary



WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs


Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?


JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Tucson , Call Center Representative, Other , Tucson, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Team Leaders " Work 100% from home FT PT
Description: Seeking ambitious leaders to work from home
Company: Ameriplan Careers
Location: Chandler
Posted on: 12/13/2018

31B Military Police - Police Officer
Description: 31B Military Police - Police Officer br br Job ID: 1052598 br br Job Views: 14 br br Location: TUCSON, Arizona, United States br br ZIP Code: 85706 br br Job Category: Military Police (more...)
Company: Army National Guard
Location: Tucson
Posted on: 12/12/2018

Call Center Representative - Tucson East
Description: Call Center Representative - Tucson East GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, (more...)
Company: Alorica
Location: Tucson
Posted on: 12/13/2018


Client Engagement: Become a Bilingual Retention Specialist (Sales) - P
Description: DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, (more...)
Company: Dish Network
Location: Gilbert
Posted on: 12/13/2018

Call Center Representative - Tucson East
Description: GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with (more...)
Company: Alorica
Location: Tucson
Posted on: 12/13/2018

Bilingual Customer Service-Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Chandler
Posted on: 12/13/2018

User Engaement: Become a Bilingual Retention Specialist (Sales) - Phoe
Description: DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, (more...)
Company: Dish Network
Location: Chandler
Posted on: 12/13/2018

Sr Principal Systems Engineer - Test Strategy & Architecture with Security Clearance
Description: Check us out on YouTube Raytheon Company Overview Are you ready to be remarkable with Raytheon Train Today. Ready Tonight. We Stand Out Raytheon Secures Every Side of Cyber Have you ever asked yourself (more...)
Company: Raytheon
Location: Tucson
Posted on: 12/12/2018

Sr. Commercial Underwriter - ABI
Description: Where good people build rewarding careers.Think that working in the insurance field cant be exciting, rewarding and challenging Think again. Youll help us reinvent protection and retirement to improve (more...)
Company: Allstate Insurance Company.
Location: Chandler
Posted on: 12/13/2018

Customer Retention Associate beginning 12/17
Description: -- Customer Retention Associate Training 12/10/2018 VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness. VXI recruits excited, enthusiastic applicants who are ready (more...)
Company: VXI Global Solutions
Location: Tucson
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tucson RSS job feeds