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Bellperson

Company: Omni Hotels
Location: Tucson
Posted on: July 15, 2019

Job Description:

Location Tucson National Resort Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses. The Omni Tucson National Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match. Job Description The Bellperson - Guest Service Agent is responsible for escorting guests to rooms, valet cars, assist with luggage as well as assisting the Front Desk with check ins/outs. Ensures that resort guests, associates, and hotel property are maintained in a safe and secure environment and provides service to resort guests as needed. Responsibilities - Use friendly and appropriate expressions when engaging guests - Be fully acquainted with the different points of interest - Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests - Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms - Ensure that the public areas, bell closet are maintained, clean and tidy - Follow-up with guest complaints to ensure that any problems are resolved - Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area - Utilize bell carts effectively and with caution - Ensure the floor is covered 100% of the time, including the Front Desk - Direct guests to the Front Desk or meeting rooms - Call taxis and/or shuttle for guests as needed - Assist, retrieve and load luggage for guests - Notify the Front Desk and Guest Services of VIP arrivals whenever possible - Engage in conversation with as many guests as possible - Attend all designated staff meetings and training sessions - Complete all tasks assigned by manager - Aid guests in locating other areas of the hotel (walk them to destination if possible) - Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets - Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications - Excellent customer service skills - Must have strong communication, presentation, training and organizational skills - Maintain a professional business appearance, attitude and performance - Candidates must be able to speak fluent English - Must be knowledgeable of the surrounding area - Must be able to work overnights, weekends and holidays - Must be at least 21 years of age with a clean driving history. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: and the following link is the If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Refer this job to a friend Requisition ID2019-37711of Openings1 Category (Portal Searching)Front Office Operations

Keywords: Omni Hotels, Tucson , Bellperson, Other , Tucson, Arizona

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