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Service and Support

Company: Kforce
Location: Tucson
Posted on: September 14, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Service and Support in Tucson, Arizona (AZ).

Duties:



  • Resolve customer inquiries by phone

  • Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes

  • Do the right thing for the customer; Ensure that they have the tools and knowledge they need to run their business

  • Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes

    REQUIREMENTS:


    • High School diploma or GED is required

    • Previous experience in technical support is preferred and call center experience is a plus

    • Must possess basic computer skills including MS Office Suite

    • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

    • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data

    • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, email, and chat channels

    • Ability to manage multiple priorities within a fast paced and high-volume environment

    • Ability to work in a team environment


      Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce, Tucson , Service and Support, Other , Tucson, Arizona

Click here to apply!

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