Company: Sonesta International Hotels
Posted on: August 7, 2022
DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta
Service in all interactions with guests and clients. - Manage
according to the Sonesta G.U.E.S.T. standards and instill a passion
for customer service in all associates of the hotel. - Create
processes and procedures to ensure the hotel is properly maintained
and clean. Ensure all staff is properly trained and have the tools
and equipment needed to effectively carry out their job functions.
Partner with the General Manager to recruit, train, develop, and
manage the Maintenance staff. Specialized knowledge of basic
plumbing, carpentry, electricity, and equipment mechanics. Perform
maintenance and repair work on the interior and exterior of
buildings, hotels rooms and contents, laundry and
kitchen/refrigeration equipment, lighting, heating, air
conditioning (HVAC), ventilation, and water treatment systems,
swimming pool (if applicable), and snow removal, etc. Ensure that
equipment is prepared and operational for the following day's work.
Perform preventive maintenance as outlined in the PM Works program.
May include and is not limited to: Inspect building, furniture,
bathrooms, guest rooms, and all equipment to ensure it is
functioning properly and efficiently, read and record mechanical
and other meters to ensure effective energy management, and
maintain inspection log and records of scheduled work and repairs.
-Have an exterior PM program in place to maintain all buildings,
parking areas, vans, and landscaping. Monitor and secure inventory.
Follow established ordering procedures to replenish supplies and
inventory. Minimize waste. Take responsibility for and inform
management of hazardous situations, emergencies or threats to the
security of guests, associates or hotel assets. Responsible for
testing, maintenance and repair of all hotel life safety systems.
Provide input for the annual department operating budget. Promote
teamwork and quality service through daily communication and
coordination with other departments. Ensure the proper process is
in place to manage and report on the human resources and benefits
programs within the Maintenance department. This includes the
recruiting, onboarding, training, ongoing performance management,
and offboarding of all associates of the department. Enforce hotel
standards, policies, and procedures are in place within the
maintenance department. Manage and report on the proper use,
maintenance and location of all supplies provided to the
Maintenance department. - Manage and report on the purchasing of
all supplies needed to manage the maintenance department. - This
includes the proper use of any platforms and/or programs to
leverage purchasing power and the analysis of hotel spending to
identify efficiencies. Utilize PM Works to implement appropriate
service recovery guidelines in order to ensure complete guest
satisfaction. Respond in a courteous and prompt manner to all guest
questions, complaints and/or requests to ensure guest satisfaction.
Promote safety by the proper use and wearing of all protective
equipment and uniforms. Act as "Manager on duty" - as required.
Ensure compliance with federal, state and local laws regarding
health, and safety services. Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS : Advanced vocational training plus
two years of experience in general building maintenance or
construction, or equivalent combination of education and
experience. Professional certification and license required by law.
Previous background from the extended stay industry or apartment
building maintenance management preferred. Specialized knowledge of
basic plumbing, carpentry, electricity, and equipment mechanics.
Ability to prioritize and organize work assignments. Ability to
speak, read, and write fluent English; other languages beneficial.
Reading and writing abilities are required in order to document
tasks completed, to order supplies, to receive instructions for the
day and/or to read equipment manuals including safety information.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances. Problem solving, reasoning,
motivating, organizational and training abilities. Experience with
Microsoft Office preferred. Ability to travel including some
overnight travel is required. Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving
about the facility. Frequently handling objects and equipment to
maintain the facility. Will be required to regularly use commercial
chemicals Carrying, lifting or pulling items weighing up to 75
pounds. Will be required to work mornings, evening, weekends, and
holidays. Sonesta recognizes that benefits play a vital role in
helping ensure the health and financial security of employees and
their families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts. We are an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
Keywords: Sonesta International Hotels, Tucson , Maintenance Manager, Professions , Tucson, Arizona
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