Field Service Technician

Company: Orion Talent
Location: Tucson
Posted on: November 19, 2023

Job Description:

Position Details:
Title: Field Service Technician
Location: Tucson, AZ
Shift: Mon-Friday 1st shift, a standard work schedule will be set, although some jobs may require an earlier/later shift in schedule
Compensation: $25-$28+/hr depending on qualifications and experience! OT and Company-wide bonus eligible!
Benefits: Company offers a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement!
Travel: This is a field service position with regular travel to customer service or installation projects. 10% - 25% overnight travel to support projects may be required.

Position Description:
As a company Field Service Technician, you will be responsible for installing and repairing all company ID systems, training customers on the use of systems, and completing on-site surveys as required.
--- Install and maintain company's products and systems.
--- Maintain accurate parts inventory.
--- Maintain daily requirements for documentation, SAP system updates and timely communications.
--- Practice safety procedures and incorporates safety standards into all activities.
--- Train customers on the use of systems.
--- Work with internal services department to ensure service and installation standards and responsiveness are met.
--- Interface with customers to resolve installation and service issues.
--- Provide site surveys, photos and related documentation for sales/services as required.
--- Interface with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
--- Work with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.

Requirements:
--- 2-year AA degree or BSET in electronics, equivalent military training or industry experience.
--- Experience with electronic test equipment and digital meters
--- Hands-on experience EAS
--- Hands on experience with RFID a plus
--- Network Certification a plus.
--- Valid driver's license in current state of residence.
--- Ability to read and understand blueprints and technical documentation.
--- Understanding of customer requirements.
--- Computer proficiency (Word, Excel, e-mail).
--- Ability to communicate technical issues and corrective actions to customers.
--- Strong problem solving and customer service skills
--- Ability to lift at least 85 lbs and 25 lbs overhead.
--- Ability to operate a circular saw to cut floors for wire routing.
--- Ability to work on lifts, ladders and new and existing construction sites.

Keywords: Orion Talent, Tucson , Field Service Technician, Professions , Tucson, Arizona