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Business Analyst II

Company: Conduent
Location: Tucson
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job DescriptionThis position requires in-depth knowledge and experience of the Midas application. Responsible for troubleshooting/researching/resolving a range of complex application and technical client reported issues. This position will also provide primary support and management of client relationship activities for assigned strategic accounts.



  • Master internal utilities to analyze, configure and correct issues related to the Cache database, system processors, system interfaces, adhoc reports and/ or other system errors
  • Experience in SQL, Cache-SQL
  • Experience developing/troubleshooting reports within the Midas application
  • Experience troubleshooting workstation, server, database issues, i.e. performance, monitoring tools, cache errors
  • Execute utilities and perform database checks for clients
  • Knowledge of column collections, parent-child relationship within report table structures
  • Ability to exercise judgement within the department's procedures, practices and policies when troubleshooting/resolving issues.

  • Independently provide support and assistance to clients throughout project life cycle and ticket resolution
  • With minimal guidance, frequently meets with strategic client accounts to maintain system health
  • Coordinate and participate on status calls with colleagues within the team and outside the team as needed
  • Analyze data received from client/system to troubleshoot system problems/operation
  • Independently works with clients to troubleshoot system functionality issues
  • Learn new software updates and integrate latest software versions into current processes
  • Participate in ongoing trainings to develop an extensive working knowledge of solutions
  • Proficient in connecting remotely to client servers and in techniques used for responding to system emergencies
  • Proficient in system setup and maintenance

  • Analyze/troubleshoot issues with high degree of complexity
  • Subject Matter Expert (SME) within focused areas

  • Create and maintain internal knowledge base articles
  • Assist in training of colleagues as required
  • Special projects and other related duties as assigned
  • Associate's degree or equivalent. Minimum of five years' experience in a customer-facing/troubleshooting or analysis role. A combination of experience and certifications may be substituted for the degree.
  • Strong Troubleshooting Skills to solve complex problems
  • Strong client-facing & ability to manage client relationships
  • Experience in one or more of the following:




    • Windows 10
    • Windows server 2008 /2012 / 2016
    • SQL



    • Strong ability to use analysis tools--- Serves as a primary liaison and facilitates working sessions between internal and/or external customers and Information Technology Teams (IT), to define of business requirements for systems fixes and enhancements of mid to high-tier complexity needed to meet customer and operation objectives. --- Collects data from internal and external customers relating to mid to high-level complexity systems and reporting issues impacting service delivery. --- Develops advanced knowledge and considered a resident expert of a business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.


      ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Tucson , Business Analyst II, Professions , Tucson, Arizona

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