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Customer Service Representative - $13.00/hour

Location: Tucson
Posted on: September 10, 2020

Job Description:

Position Purpose:



Respond to Member inquiries via telephone and written correspondence in a timely and appropriate manner.



Provide assistance to members regarding website registration and navigation



Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application



Process written customer correspondence and provide the appropriate level of timely follow up



May coordinate member transportation and make referrals to other departments as appropriate



Maintain performance and quality standards based on established call center metrics including turn-around times



Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment



Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction



Qualifications



Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a health care or insurance environment. Depending on the state, bi-lingual may be preferred.



Apply for this great position as a customer service representative today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Tucson , Customer Service Representative - $13.00/hour, Sales , Tucson, Arizona

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