Customer Service Representative - $13.00/hour
Location: Tucson
Posted on: September 10, 2020
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Job Description:
Position Purpose:
Respond to Member inquiries via telephone and written
correspondence in a timely and appropriate manner.
Provide assistance to members regarding website registration and
navigation
Document all activities for quality and metrics reporting through
the Customer Relationship Management (CRM) application
Process written customer correspondence and provide the appropriate
level of timely follow up
May coordinate member transportation and make referrals to other
departments as appropriate
Maintain performance and quality standards based on established
call center metrics including turn-around times
Research and identify any processing inaccuracies in claim payments
and route to the appropriate site operations team for claim
adjustment
Identify any trends related to incoming or outgoing calls that may
provide policy or process improvements to support excellent
customer service, quality improvement and call reduction
Qualifications
Education/Experience: High school diploma or equivalent. 1+ years
of call center customer service experience, or 2+ years of customer
service experience, preferably in a health care or insurance
environment. Depending on the state, bi-lingual may be
preferred.
Apply for this great position as a customer service representative
today! We are an equal employment opportunity employer and will
consider all qualified candidates without regard to disability or
protected veteran status.
Keywords: , Tucson , Customer Service Representative - $13.00/hour, Sales , Tucson, Arizona
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