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Call Center Agent

Company: Metasys INC
Location: Tucson
Posted on: September 12, 2020

Job Description:

Job : 20-01655 Position Type: Direct Placement Start Date: 08/18/2020 Location: Tucson, AZ Onsite Flexibility: 10% Remote Job Description JOB DESCRIPTION The Call Center Agent will report directly to the Call Center Lead and will be required to work on site at the Call Center. If selected, you will be responsible for inbound and/or outbound calls and resolving customer issues. RESPONSIBILITIES As a Call Center Agent, you will have an exciting opportunity to assist ensuring exceptional customer service for the end client company. To succeed in this role, you should be an excellent communicator and be able to work together with team members, for the common good. The Call Center Agent will demonstrate the ability to work with proficiency in the following areas of responsibility: Clear communication, excellent decision-making skills and an ability to lead the project team Handling pressure well Resolving customer complaints quickly and effectively Promoting high-quality customer service processes Demonstrating good interpersonal skills within the team, in addition to with customers Maintaining a high level of product knowledge to provide the good problem solving and solutions to customers REQUIRED SKILLS Proven experience as a Call Center Agent Proven success in customer-facing roles Strong core values and know how to elicit and apply these values Ability to work in a high-performance environment, with goals and metrics Self-starter with initiative and discipline Professional and friendly attitude and be able to quickly develop a rapport with customers Problem-solving attitude Excellent teamwork and communication skills Customer-oriented mindset DESIRED SKILLS Bi-Lingual (a plus) Experience in customer service is preferred Ideally a Bachelor''s or Associates degree REQUIRED EXPERIENCE Minimum 1 year of Call Center experience MS Excel MS PowerPoint MS Word SCHEDULE REQUIREMENTS Open availability, Monday through Sunday Flexibility to meet the needs of the businessby Jobble

Keywords: Metasys INC, Tucson , Call Center Agent, Sales , Tucson, Arizona

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