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Customer Service Representative

Company: Psg Global Solutions
Location: Marana
Posted on: April 8, 2021

Job Description:

The Opportunity We''re looking for a Customer Service Representative, working in the BPO industry in Tucson, Arizona. Resolve customer''s concern, promote product and client loyalty. Follow and comply with a prescribed work flow/call flow. Up-sell/Upgrade individual products and product packages to existing customers, depending on the need. Ensure that incoming telephone calls are answered in a timely and professional manner. Input a customer''s modification/sale into a database while ensuring accuracy. Overcome objections from customers in order to turn the call around and transition to a sale. Ensure primary metrics are met through effortless customer experience. Maintain first call resolutions. Keep and uphold integrity in handling customer''s account information in each and every call. Our ClientOur client provides customer service and experience for great brands around the world. Built on an award-winning people-first culture, state-of-the-art systems, and great service. They have won awards. And grown to 35,000 people. In 42 locations worldwide. If you are into customer service. Winning. Awards. Youll wanna check this out. Competitive pay. Health insurance. Paid training. Dependable full-time work. Opportunities for you to grow. Someplace youll look forward to coming to. CHECK! Join this fast-growing, privately held, winning team. Bring your joy, passion, brilliance and curiosity. Your talents and contributions will be rewarded. Come for the job, stay for the career! Do great things! Experience Required for Your Success High School Diploma/GED 1 year of sales experience 1 year of related experience (within a call center environment preferred) Retention experience - preferably call center-oriented and/or collections/outbound calling experience Minimum of 1 year tenure at last 3 employers Willingness to take receive 50+ calls per day Excellent communication and articulation skills Customer solutions focused Motivated by quality/integrity Has desire to grow and excel Has exemplary and verifiable attendance records with previous employers Dependable transportation to and from work Details The pay we are offering is 27,040 per year. What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what''s possible? Apply here. Not exactly? Join Our Talent Community, and we''ll let you know of additional opportunities. by Jobble

Keywords: Psg Global Solutions, Tucson , Customer Service Representative, Sales , Marana, Arizona

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