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Front Desk Agent

Company: Omni Hotels & Resorts
Location: Tucson
Posted on: November 18, 2021

Job Description:

Location: Tucson National ResortInspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.The Omni Tucson National Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match. Job Description: To ensure appropriate checking in and checking out of guests and providing services to our guests in a courteous and professional manner. Responsibilities: Essential Job Functions:Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working. Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures.To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.Assist with billing inquiries and be knowledgeable of all details included within guest foliosEmpathetically listen to guest inquiries and provide appropriate responses.Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).Block rooms in the computer and follow through on designated requirements.Pre-register designated guests and prepare key packets.Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery, etc.).Maintain confidentiality of all guests and hotel information.Use attention to detail to understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.Maintain and update requests and service opportunities for all guests. Accommodate room changes expediently.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.Be familiar with all systems and equipments as related to the Front DeskBe familiar with all hotel amenities (Wireless Internet, Select Guest/GHA Discovery Program, Laundry Services).Be familiar with all hotel facilities (F outlets, Membership, Business Center, Retail Shops, Fitness Center, Spa, and Golf Pro Shops).Be familiar with the inter-relationship between the different departments (Guest Services, Housekeeping, F outlets, Retail, and Purchasing).Understand and perform cash handling processes.Deliver personalized, memorable guest experiences by utilizing the Power of One.Assist management with miscellaneous front office tasks including but not limited to; organizing, filing, and delivering requested items to guests. Qualifications: Qualifications:Ability to clearly and pleasantly communicate in English, both verbally and written, with guests, management and co-workers, both in person and by telephone.Ability to accurately and efficiently input information into computer systems.Ability to work cohesively with co-workers both within and outside of your department.Ability to prioritize, organize, follow up, and work well under pressure. Previous customer service experience and cashiering is preferred.Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.Physical Requirements:Ability to stand for the full duration of a scheduled shift.

Keywords: Omni Hotels & Resorts, Tucson , Front Desk Agent, Sales , Tucson, Arizona

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