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Claims Customer Service Representative

Company: Progressive
Location: Tucson
Posted on: November 18, 2021

Job Description:

Claims Customer Service RepresentativeJob Number: 183092Join one of FORTUNE's 100 Best Companies to Work For -!If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's call center team. You'll be taking inbound calls from our customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training.Job opportunities

  • Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualifications
    • Two years of post-secondary education or higher
    • Instead of the above, two years of relevant work experienceBilingual positions are also available; must be fluent in Spanish (speak and read)Training starts: January 2022Permanent schedule: schedules include evening hours and one weekend dayWork from home office requirements
      • Designated workspace free from noise and other distractions
      • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
      • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
      • All Progressive hardware you receive needs to be connected to a surge protector
      • High-speed internet access is at your expense unless otherwise required by lawCompensation
        • $16.50-$18.50/hour
        • Gainshare bonus up to 16% of your eligible earnings based on company performance
        • An additional 10% when you work evening or weekend hoursBenefits
          • 401(k) with dollar-for-dollar company match up to 6%
          • Medical, dental & vision, including free preventative care
          • Wellness & mental health programs
          • Health care flexible spending accounts, health savings accounts, & life insurance
          • Paid time off
          • Paid & unpaid sick leave where applicable, as well as short & long-term disability
          • Parental & family leave; military leave & pay
          • Diverse, inclusive & welcoming culture with Employee Resource Groups
          • Career development & tuition assistance
          • Onsite gym & healthcare at large locationsEqual Opportunity EmployerJob: Contact CenterPrimary Location: United States-Arizona-TucsonSchedule: Full-timeEmployee Status: RegularWork From Home: Yes

Keywords: Progressive, Tucson , Claims Customer Service Representative, Sales , Tucson, Arizona

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