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Contact Center Agent (Storage Affiliate Program) - Tucson

Company: Uhaul
Location: Tucson
Posted on: November 22, 2021

Job Description:

b'Location:n7107 C F Hawn Frwy, Dallas, Texas 75217 United States of AmericanStorage Affiliate AgentnIf you are self-motivated and enjoy a fast-paced environment with the opportunity to perform and sharpen your skills in customer sales and support, a job as a U-Haul Sales and Reservations Agent may be for you. Get right to work helping customers in your first week as part of our comprehensive, initial education program. Learn and grow as you participate in weekly coaching and on-going education. Hourly base of $13. This is a part-time, work from home position with a variety of scheduling options to fit most needs. Perfect for High School and College students as a summer or year-round job.nStorage Affiliate Agents take back-to-back, incoming calls from customers who need help with U-Haul products and services. Primary duties include:nxc2xb7 Serving customers with quoting rental rates and earning new business through sales and cross-selling.nxc2xb7 Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.nSales and Reservations Team Members ...nxc2xb7 Provide superb customer service.nxc2xb7 Learn and sell the benefits of doing business with U-Haul.nxc2xb7 Master required scripts and customer advisements.nxc2xb7 Use good time management practices.nxc2xb7 Work well with others and are a team player.nThis job might be for you if:nxc2xb7 You enjoy helping people and problem-solving.nxc2xb7 You like a fast pace and enjoy staying busy every day.nxc2xb7 You enjoy working closely with your Manager and receiving coaching on how to be even more successful.nxc2xb7 You are comfortable learning and using multiple computer programs.nxc2xb7 You are comfortable with sales, and cross-selling products and services.nU-Haul offers its Storage Affiliate Agents:nxc2xb7 Hourly base of $13nxc2xb7 Work from home Contact Center career paths available.nxc2xb7 Opportunity for base pay merit increases based on performance.nxc2xb7 Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.nMinimum Qualifications:nxc2xb7 Must be 16 years of age or older.nxc2xb7 Positive, upbeat, self-motivated with a xe2x80x9ccan-doxe2x80x9d attitude.nxc2xb7 Proficient keyboarding and computer skills.nxc2xb7 Ability to navigate and use multiple computer programs at once.nxc2xb7 Excellent verbal communication and listening skills.nxc2xb7 Clear speaking voice.nxc2xb7 General knowledge of U.S. geography.nxc2xb7 Willingness to incorporate feedback to constantly improve performance.nxc2xb7 You must have a quiet, private work area.nxc2xb7 Ability to meet all technical requirements.nEducation Explained:nxc2xb7 Fast-paced, hands-on initial education.nxc2xb7 Mix of instructor-led classes, and e-Learning through our very own U-Haul University.nxc2xb7 Learn and begin performing some of your job duties with customers the first week.nxc2xb7 Build on your skill set through continuous coaching and education.nScheduling Requirements:nxc2xb7 Total number of hours scheduled each week will be based on business need.nxc2xb7 Available to work between 5 A.M. xe2x80x93 4 P.M. (MST).nxc2xb7 Work Saturdays for at least one 8 and a half (8.5) hour shift.nxc2xb7 Working holidays is required. We are open and customers need our help.nThe following is required to work from home:nxc2xb7 You must have a quiet, private work area.nxc2xb7 Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.nxc2xb7 All work duties, including initial education, must be performed at your home address.nxc2xb7 If you want to switch or substitute computers at any time, Manager approval is required.nThe following technical requirements must be met to work from home:n*Computer requirements and internet speed will be verified, if interviewed.nxc2xb7 A wireless or USB headset with a microphone.no If wireless is determined to cause technical difficulty, a USB headset will be required.nxc2xb7 Web cam for use interacting with your Manager (not for use with customers).nxc2xb7 Minimum Internet speed requirements: 10MB down / 5MB up. o Check your Internet speed at speedtestcustom.com. Click dropdown menu below GO button and choose a Phoenix, AZ server.nxc2xb7 Windows or Mac OS allowed:no If Windows then Windows 10 OS is required.no If Mac then Mojave OS or newer is required.nxc2xb7 Minimum RAM requirements: 8GB of RAM or greater.nxc2xb7 Windows OS processor requirement: CPU (aka processor) score of 2000 or greater.no To find processor name - right click on Windows logo (lower left corner home screen) and select xe2x80x98Systemxe2x80x99. o Go to this website. Type name of your processor in the space provided (do not copy/paste).no The number in the first column is the CPU mark (this is your CPU or processor score).nxc2xb7 Mac OS processor requirement: Core i5 processor or greater.no To find processor name - open Apple menu and click About This Mac then click System Report.nxc2xb7 Windows OS Users should have the following installed: o Web browsers: Internet Explorer, Google Chrome, and Microsoft Edge (Google Chrome is preferred).nxc2xb7 Mac OS Users should have the following installed:no MacOS Preview (should be pre-installed on Mac OS). o Web browsers: Firefox, Safari, and Google Chrome (Google Chrome is preferred).nxc2xb7 A secure, Wi-Fi connection owned/managed by the team member is permitted but a hard-wired connection is preferred. NO public or open networks allowed. Complex password and strong encryption (WPA2 only) required. Default router admin password must be changed. If Wi-Fi is determined to cause technical difficulty, a hard-wired connection will be required.nxc2xb7 Anti-Virus and (PCI) standards. Payment Card Industry (PCI) requires you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while conducting education or working.nxc2xb7 Company programs must be installed on your computer as required to do business. Diagnostic information is collected related to PCI and technical requirements. No other information is collected. Download and installation of any Company program/software should always occur while clocked-in and being paid.nxc2xb7 Technical difficulties associated with the team member computer or ISP such as malware, virus, hardware failure, CPU usage, ISP connectivity or speed, or unidentifiable cause are the responsibility of the team member to correct in a timely manner in order to continue employment.nThe following is not permitted due to compatibility, performance, security, or other concerns:nxc2xb7 Mobile hot-spot, tethering, satellite Internet or similar.nxc2xb7 Using a Proxy server or third-party network.nxc2xb7 Compute stick or similar device.nxc2xb7 Rental, rent-to-own or public computer/laptop.nxc2xb7 Working in a public place or using public Internet.nxc2xb7 Unsecure Wi-Fi / Wi-Fi not managed by the team member.nxc2xb7 Running non-work-related programs while working.nxc2xb7 Having any other anti-virus installed/in use on your computer while working other than the Company provided antivirusnU-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.nAMERCO and its family of companies, including U-Haul, havexc2xa0strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company willxc2xa0hire individuals in states wherexc2xa0it may lawfully decline to hire individualsxc2xa0who use nicotine products.xc2xa0By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.xc2xa0This policy will not apply to team members hired before February 1, 2020.nU-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.'by Jobble

Keywords: Uhaul, Tucson , Contact Center Agent (Storage Affiliate Program) - Tucson, Sales , Tucson, Arizona

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