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Home Builder Division Scheduler/Customer Service Representative

Company: Rollins, Inc
Location: Tucson
Posted on: January 15, 2022

Job Description:

At HomeTeam, we put people first. We are an ESSENTIAL service!
We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
There's plenty of perks too! HomeTeamers enjoy: Comprehensive benefits package including medical, dental, vision
Company paid life Insurance
401(k) plan with company match
Employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts,
Tuition reimbursement
Dependent scholarship awards
HomeTeamer discounts
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader As a Builder Customer Service Representative, you can expect to: Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
The Home Builder Division Scheduler/Customer Service Representative will work with our Home Builder client Superintendents and Project Managers to establish timetables to manage both time and resources to ensure completion of our responsibilities.
This position will support the effective execution of scheduling HomeTeam Pest Defense Technicians. You will coordinate and expedite the flow of work within or between multiple jobsites according to the client's production schedules.
Manage, update, and monitor project schedules. Experience with SupplyPro, CSME, and CSME ExtraNet is a plus.
Develop schedules that are efficient and effective in minimizing Technician downtime.
Interact with customers via phone and email regarding project movements, answer questions, and resolve any issues with scheduling.
Interact with sub-contractors to help define the construction schedule.
Maintain working relationships to promote quality of work and scheduling efficiency.
Work closely with the Branch HomeTeam Pest Defense Service Manager and others on the Branch Leadership Team.
Produce and distribute work to HomeTeam Pest Defense Technicians in a timely manner.
Maintain records in our CRM (PestPac) and update notes on project accounts.
Creating all new customer folders and accounts.
Experience with TARF recordings with AZDA/AZ Office of Pest Management is a plus.
Evaluate scope changes, additional work needs and other elements that may influence job schedules.
Work hours are typically 7:00am-4:00 pm, Monday through Friday. These hours are subject to occasional change to meet business demands.
Experience preferred BUT WE WILL TRAIN THE RIGHT APPLICANT. Are you ready to join the (Home)Team?
Requirements: Pass background screenings. Candidates must meet the job requirements and perform job duties with or without accommodations.

Keywords: Rollins, Inc, Tucson , Home Builder Division Scheduler/Customer Service Representative, Sales , Tucson, Arizona

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