PT Wheelchair Agent ($12.15 + Flight Privileges)

Company: Unifi
Location: Tucson
Posted on: January 15, 2022

Job Description:

• 
  
• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as passengers needing wheelchair assistance.
  
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  
• Direct passengers through Customs, Immigration, and Quarantine.
  
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
  
• Oversee all customer services issues related to wheelchair bound customers.
  
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  
  Basic Qualifications
  Pre-requisites:
  
  • 
    
  • Must be a local (in-state) resident.
    
  • Valid In-State Driver's License.
    
  • Ability to pass a pre-employment drug screen.
    
  • Ability to pass up to a 10-year background check.
    
  • Must be at least 18 years of age.
    
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
    
  • Must complete ramp and SIDA training to obtain airport authority identification security.
    
    Experience:
    No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.
    Knowledge, Skills & Abilities:
    
    • 
      
    • Excellent customer service skills.
      
    • Strong work ethic.
      
    • Ability to work in a team oriented environment.
      
    • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
      
    • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
      
      Preferred Qualifications
      Education:
      High School diploma or GED.
      Experience:
      One+ year of relevant experience.
      Knowledge, Skills & Abilities:
      
      • 
        
      • Able to communicate information and instructions verbally and/or via radio equipment.
        
      • Able to communicate effectively in a professional manner.
        
      • Able to work quickly and efficiently to meet tight time restrictions.
        
        Working Conditions
        Work Schedule:
        You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
        Work Environment:
        Must be able to be alert to moving vehicles or aircraft and use radio equipment.
        Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
        Physical Demands/Requirements:
        
        • 
          
        • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
          
        • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
          
        • Must be able to work in cramped or high places.
          
        • Must be able to carry heavy items up and down jet way stairs.
          
          Supervisory Responsibilities
          None
          Legal
          Unifi is an Equal Opportunity Employer.

Keywords: Unifi, Tucson , PT Wheelchair Agent ($12.15 + Flight Privileges), Sales , Tucson, Arizona