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Customer Service Representative

Company: Afni
Location: Tucson
Posted on: November 24, 2022

Job Description:

*Customer Service Representatives now START at $17 per hour, plus bonus.* Starting wage includes a $.50 onsite differential. Our top Insurance Service Representatives earn an additional $3 per hour with bonus!*We are hosting walk-in interviews on Tuesdays and Thursdays from 10am - 2pm! Stop by our location at 7810 E Escalante Blvd and interview on the spot--- you could even get a job offer before you leave! Walk in to your career!* Be a part of our growing team of insurance professionals and make a difference in the lives of policyholders. Launch your insurance career with us, enjoy the stability of working in a sustainable industry and make the most of the immense opportunity to grow. As a Customer Service Representative, you will be responsible for researching, analyzing, and resolving incoming customer inquiries regarding billing, coverage or policy changes and service-related issues in an effective and positive manner.
Afni is a leading global customer service provider and we have been around for more than 80 years. We have a fun team in Tucson, where you can do meaningful work, start or grow your career and build relationships.
What You'll Do
What is Customer Service Representative?
* Personal lines insurance covers policyholders against loss that results from injury or loss of property. As a Customer Service Representative, you will:
* Field incoming inquiries in a prompt, professional and friendly manner while exuding confidence in providing support and solutions.
* Identify and recommend cross-selling solutions, resolutions and retention opportunities for customers Accurately enter relevant customer data / information into various Afni and client software databases.
* Ongoing communication with leadership teams and attendance in training to keep abreast of updates on systems, services, products and policies. What You'll Get
* Full Time. 40 hours per week schedule with overtime opportunities if you'd like!
* Training. Excellent paid training!
* Paid Time Off. You'll get 10 days during your first year, plus 7 paid holidays!
* Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
* Tuition Reimbursement. Up to $5,250 annually!
* Referral Program. One of the best unlimited employee referral bonus programs out there.
* Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
* Annual Performance Reviews. We reward your hard work with annual wage increases. Requirements
What you will need:
* At least 6 months experience in a customer service environment.
* Must have GED or High School Diploma
* Must be 18 years of age At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. *TAZHGen* Job Type: Full-time Pay: $17.00 per hour Benefits:
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
* 8 hour shift
Supplemental pay types:
* Bonus pay Ability to commute/relocate:
* Tucson, AZ 85730: Reliably commute or planning to relocate before starting work (Required) Education:
* High school or equivalent (Required) Work Location: One location

Keywords: Afni, Tucson , Customer Service Representative, Sales , Tucson, Arizona

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