Service Center Representative REMOTE
Company: Banner Health
Posted on: November 26, 2022
Help move health care into the future. At Banner Health we are
changing health care to make the experience the best it can be. If
that sounds like something you want to be part of, apply today.
This is a fast paced inbound customer service remote call center
environment. The schedule is Monday-Friday 8:30a-5p MST weekends
off with seldom/occasional weekend trainings. Most major holidays
off w/ New Year's Day being contingent on business need. There is
onsite training for candidates in Tucson , AZ.
Your pay and benefits are important components of your journey at
Banner Health. This opportunity includes the option to participate
in a variety of health, financial, and security benefits.
This position supports the organization's service center by
providing daily customer service to physicians and/or staff,
employees, health and dental plan members and dependents, payors,
hospital staff, and the community at large. Herein referred to as
1. Receives, documents, researches and responds to customer
inquiries following established policies, procedures and standards.
(Answer, identify, research, document, and respond to a diverse and
high volume of inbound and outbound health insurance related
customer calls on a daily basis.)
2. Prepares and/or initiates a variety of correspondence/documents
in response to customer inquiries, following departmental
procedures and compliance guidelines. (Meet quality, quantity, and
timeliness standards to achieve individual department performance
goals as defined within the department guidelines and compliance
3. Facilitates timely research and issue resolution through
interaction and communication with the appropriate parties, which
includes but is not limited to, department team members, employees
within the organization, physician offices, and/or contracted plan
4. Works cohesively with team members to ensure delivery of
outstanding customer service, in a positive work environment, that
supports the department's ongoing goals and objectives.
5. Fulfills informational needs of clients for care coordination of
members, appropriate access to contracted providers, services of
contracted managed care organizations, employee benefits, health
and dental plan inquiries, and services of staff such as
utilization review, prior authorization, billing and contract
6. Services inbound and outbound customer and staff communications
for all facilities in the states in which they operate. Works with
various departments and staff to provide accurate managed care
Performs all functions according to established policies,
procedures, regulatory and accreditation requirements, as well as
applicable professional standards. Provides all customers of Banner
Health with an excellent service experience by consistently
demonstrating our core and leader behaviors each and every day.
High school diploma/GED or equivalent working knowledge.
Demonstrated ability to provide essential customer service and
knowledge in a high paced contact center environment as typically
demonstrated with up to one year of experience, preferably in a
healthcare or managed care. Ability to use technology tools to
research and obtain accurate information to respond to customer
inquiries via incoming calls, emails and/or instant messaging/chat
avenues while maintaining a professional and service oriented
demeanor at all times. Demonstrated ability to utilize computer and
The candidate must possess excellent communication skills to
maintain a positive and helpful attitude with customers. Must have
the ability to follow oral and written directions as they relate to
the functions listed above. Must have the ability to acquire and
utilize a sound knowledge of the company's customer information
systems, as well as, fundamental knowledge of the organization's
benefit programs, as described above. Must possess excellent
organizational and time management skills to display the ability to
provide timely, accurate information on a variety of
Bilingual preferred. Associate's degree with at least one to two
years experience in a high call volume service center strongly
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.
Keywords: Banner Health, Tucson , Service Center Representative REMOTE, Sales , Tucson, Arizona
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