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CS - Customer Service Rep - Senior

Company: Adecco
Location: Tucson
Posted on: November 11, 2019

Job Description:

Adecco is currently assisting a local client in their search to fill a Customer Service Representative job in Tucson, AZ 85747 paying 15.25/HR. Apply now if you meet the qualifications listed below!
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Type:????? ??????????????? Fulltime (40 hours / week) contract
Pay:??????? ??????????????? $15.25/HR
Shift/Hours:????????? Work week may or may not include a Saturday/Sunday. Start time as early as 5:00AM - 9:00PM
Duration:?????????????? 4-5 months
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Responsibilities for this Customer Service Representative job include, but are not limited to:

  • Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
  • Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
  • Escalate drug related calls as appropriate to licensed pharmacist for resolution
  • Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
  • Make outbound calls to customers on prescriptions withhold orders and payment issue
  • May also assist with entering new prescription orders into system
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
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    Qualifications for this Customer Service Representative job:
    • Prefer 1-year experience in an office setting, call center setting or phone support role but not required
    • An education level of at least a high school diploma or GED
    • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
    • Ability to remain focused and productive each day though tasks may be repetitive
    • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
    • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
    • All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material
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      Why work for Adecco?
      • Weekly pay
      • 401(k) Plan
      • Skills Training
      • Excellent medical, dental, and vision benefits
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        IMPORTANT: This Customer Service Representative job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.
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        The Adecco Group is a global leader in HR services.? Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.? We offer employment opportunities at any stage in your professional career.? Contact us today to discuss available contract and direct hire positions.? Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
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        Equal Opportunity Employer Minorities/Women/Veterans/Disabled
        Adecco will consider qualified applicants with arrest and conviction records for employment
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        Company Description:

        Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Tucson , CS - Customer Service Rep - Senior, Sales , Tucson, Arizona

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